At the Adrian Fanus Grooming salon, we strive to provide excellent service to our guests. In order to do so, we have updated our Cancellation, No-Show and Late Appointment policy. Cancellations and No-Shows leave gaps in our schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments.
You Must Provide At Least:
4 -Hours NOTICE REQUIRED TO CANCEL APPOINTMENT
Guests who cancel their appointments without proper notice or do not show up for their reserved appointment times are considered a "No-show".
NO - SHOW
If you are a " No-Show " you will be required a fee equal to 100% of the missed services.
If you are 15 minutes late for your appointment you will be considered a No-Show.
Please call us if you think you will arrive late for your reserved appointment time. If possible, we will try to adjust our schedule. However, it is possible we may ask you to reschedule your visit to another day if it interferes with another client's appointment time.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.